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Return Policy

All items may be returned as long as it is within the first 7 DAYS after you have received your order.

Please send returns to (YOU MUST CALL OR EMAIL US TO GET AN RMA NUMBER WHICH HAS TO BE MAILED WITH YOUR RETURN. A NOTE MUST ACCOMPANY THE RETURN TO INSTRUCT IF YOU WOULD LIKE A REFUND OR EXCHANGE.):

DiamondandFox.com
P.O. Box 1626
Levittown, PA 19058

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new unaltered and unused condition". Definition of new, unaltered and unused condition is:

*without showing signs of wear or damage in any way
*within 7 calendar days of the delivery date (after 7 days no returns are allowed)
* all items must come as received by the customer. All original manufacturer items must be included in return to qualify for a return. Original box and any other items that come with product, etc.
*unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.

Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it.

ALL ITEMS MUST BE SENT BACK WITH ALL ORIGINAL CONTENTS.

There is a 15% restocking fee for returned and exchanged items which are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store.

Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.

**For your own protection, we strongly advice you purchase tracking for your return package.

**ALL SPECIAL SALE ITEMS ARE FINAL AND NON-RETURNABLE OR REFUNDABLE.

ALL RETURNS MUST BE RETURNED IN THE SAME PACKAGING AS IT WAS SHIPPED TO YOU. ALL ORDERS CANCELED BEFORE SHIPPING ARE ALSO SUBJECT TO A 15% RE-STOCKING FEE.

Please allow 1-2 weeks for your refund to be applied to your account.